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University of Minnisota  Administrative Policy

Addressing Student Academic Complaints

Responsible University Officer(s):
  • Executive Vice President and Provost
Policy Owner(s):
  • Executive Vice President and Provost
Policy contact(s):
  • Jessica Kuecker Grotjohn, Karen Starry
Date Revised:
Oct 1, 2014
Effective Date:
Nov 1, 2008

Policy Statement

Each campus will develop and maintain processes for the good faith review and resolution of student academic complaints that will:

  • encourage informal resolution of alleged violations at the lowest unit level;
  • allow for a formal resolution mechanism if not resolved informally; and
  • provide for appeal to a final decision maker.

The final decision following appeal is not appealable further within the University.


Student academic complaints are brought by students regarding the University's provision of education and academic services affecting their role as students and must be based on a claimed violation of a University rule, policy, or established practice.

Student academic complaints do not include student complaints regarding:

  • their University employment
  • disciplinary action under Board of Regents Policy: Student Conduct Code
  • grades
  • University admission decisions

Relief Available

Resolution of complaints under this policy may include student reinstatement or other corrective action for the benefit of the student, including refunds, but may not award monetary damages, or direct disciplinary action against any employee of the University.
This policy does not limit the University's right to change rules, policies, or practices related to the provision of academic services and education.

Reason for Policy

To implement Board of Regents Policy: Conflict Resolution Process for Student Academic Complaints, and to comply with law, including Title IX. This policy provides a framework for resolving student academic complaints that is simple and fair and allows for both informal and formal resolution of conflicts. This policy implements criteria and requirements for accreditation established by the Higher Learning Commission.




Frequently Asked Questions


Primary Contact(s) Jessica Kuecker Grotjohn (undergraduate)
Karen Starry (graduate)
Crookston Jason Tangquist 218-281-8424
Duluth Gerald Pepper (undergraduate)
Erik Brown (graduate)
Morris Janet Ericksen 320-589-6015
Rochester Jeffrey Ratliff-Crain 507-258-8006


Student Academic Complaint
Complaints brought by students regarding the University's provision of academic services and education affecting their role as students.
Sexual Harassment
Unwelcome sexual advances, requests for sexual favors, and/or other verbal or physical conduct of a sexual nature when (1) submission to such conduct is made either explicitly or implicitly a term or condition of an individual's employment or academic advancement in any University activity or program; (2) submission to or rejection of such conduct by an individual is used as the basis of employment or academic decisions affecting this individual in any University activity or program; or (3) such conduct has the purpose or effect of unreasonably interfering with an individual's work or academic performance or creating an intimidating, hostile, or offensive work or academic environment in any University activity of program.


Academic Complaint Officer
Comply with the Conflict Resolution Process for Student Academic Compliants procedures.
Ensure that campus has processes consistent with policy.
Schedule a hearing should the Academic Complaint Officer refer the matter to a College Hearing Panel.
Office of the General Counsel
Provide legal advice to the University and provide legal representation to the University respondent when the student is represented by a lawyer.
Executive Vice President and Provost
Ensure that campus has processes consistent with policy.

Related Information


October 2014 - Comprehensive Review. Minor Revision. Edits were made to clarify existing procedures and action steps.
April 2009 - Added question and answer to FAQ about what to do when Students have a complaint about sexual harrassment by University Employees.
November 2008

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