Administrative Policy
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Policy Statement
Each campus will develop and maintain processes for the good faith review and resolution of student academic complaints that will:
- encourage informal resolution of alleged violations at the lowest unit level;
- allow for a formal resolution mechanism if not resolved informally; and
- provide for appeal to a final decision maker.
Following the conclusion of the process outlined in the Procedures for each campus, the decision is final and no longer appealable within the University.
Scope
Student academic complaints are brought by students regarding the University's provision of education and academic services affecting their role as students and must be based on a claimed violation of a University rule, policy, or established practice.
Student academic complaints do not include student complaints regarding:
- their University employment;
- discrimination, sexual misconduct, nepotism, or related retaliation under the purview of the Equal Opportunity and Title IX Office;
- disciplinary action under Board of Regents Policy: Student Conduct Code;
- Grades; or,
- University admission decisions.
Student complaints related to policies with separate appeal, complaint, and/or reporting processes should defer to those policy-specific mechanisms prior to utilizing this policy.
Relief Available
Resolution of complaints under this policy may include student reinstatement or other corrective action for the benefit of the student, including refunds, but may not include any award of monetary damages or direct disciplinary action against any employee of the University.
This policy does not limit the University's right to change rules, policies, or practices related to the provision of academic services and education.
Reason for Policy
To implement Board of Regents Policy: Conflict Resolution Process for Student Academic Complaints, and to comply with law, including Title IX. This policy provides a framework for resolving student academic complaints that is simple and fair and allows for both informal and formal resolution of conflicts. This policy implements criteria and requirements for accreditation established by the Higher Learning Commission.