Change in University Travel Card Status

All communication should include the cardholder's Employee ID.

Changes - Limits, Names, etc.

  • Submit a written or e-mail request (from Department Card Administrator) to the PCard Office for the following changes:
    • Default ChartField
    • Department Address
    • Names
    • Transaction Limits (changing limits is very restricted, as a result, all requests will not be approved)

Declined/Blocked Transactions

  • Contact the issuing bank (24 Hours a Day at 1-800-344-5696) for assistance
  • If the bank is unable to resolve the situation, contract the PCard Office at [email protected] for assistance.

Lost or Stolen

  • Contact the issuing bank immediately.

Available 24 Hours a Day at 1-800-344-5696 to cancel the card.

Card will be sent to the billing address for the cardholder within 7 to 10 days.

Malfuctioning, Damaged or Card Replacement

Transfer, Termination, Cancellation, or Suspension

  • Department Card Administrator should send an email to the PCard Office at [email protected] Destroy the procurement card.

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